Terms & Conditions

Terms & Conditions

Please read carefully. By using or submitting an order on the Oneway2NaturalHealth website you are agreeing to the terms and conditions.

Purchasing goods is subject to the Terms and Conditions on all transactions using Oneway2NaturalHealth.com

You must be 18 years or over and to participate in the Oneway2NaturalHealth online order service.

Your email address is essential for us to supply you with important information such as Order Confirmation, and any changes to the service. By ordering or registering with Oneway2NaturalHealth.com you agree to the use of your email address to supply such information.

1 PURCHASE CONTRACT

1.1 This website is operated by Northdown Cosmetics Ltd. By using the Oneway2NaturalHealth.com website you are bound by these Terms and Conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each or use order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated. All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.

1.2 We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an email to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the e-mail. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

Any links on this web site to other web sites are provided for your interest only and Oneway2NaturalHealth has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.

1.3 You must be 18 years old or over in order to participate in our service.

1.4 The law places certain restrictions on transactions involving alcohol, and accordingly alcohol must be either ordered by you or delivered by us during normal licensing hours. If you have ordered alcohol from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person is there to receive the order.

2 PRICE AND DELIVERY CHARGES

2.1a With the exception of goods referred to in clause 2.1b, the price of the goods will be as quoted on the web site at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

2.1b Although we have an indicative weight guide on the website, this is merely to assist your planning, and the price you will be charged is the price for the actual weight you receive. In the event that there is a change in the price/kg between the time your order is made and the time the item is weighed and priced by the supplier, the price you will be charged will be the price at the time the item is weighed.

2.2 Where applicable, prices include Value Added Tax.

2.3 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address, and charges may vary from week to week.

2.4 If your order weighs more than 5kg then we reserve the right to contact you with a special delivery charge.

2.5 EU residents pay the VAT inclusive price. Non-EU/exempt residents pay the exclusive price.

3 METHODS OF PAYMENT

3.1 Payment may be made by debit or credit card or PayPal. On occasion we may issue vouchers or coupons which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.

3.2 The debit, credit and charge cards accepted by us are those listed on the website on the date on which your order is placed.

3.3 Authority for payment will be requested from your card issuer at the time of your order. We charge your card with the full price of your order at time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

3.4 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payment from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

4 DELIVERY

4.1 Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so if you move address so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

4.3 We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for  goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us within 2 days promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

4.4 All of our deliveries require a signature on receipt. It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and you will have the option to rearrange delivery or collect your order from the local Post Office sorting centre or courier centre as noted on the delivery card.

4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.6 We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address or to a next door neighbour we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

4.7 With respect to the supply of products to the USA, you understand that this supply is subject to the control of the US Customs and the FDA as they cross the US border which may result in delay or non-delivery of your order. Oneway2NaturalHealth cannot guarantee an exact delivery time of your order and in instances where your order is seized by US customs, Oneway2NaturalHealth will not be able to offer a refund for orders not delivered under these circumstances. You agree and understand that it is your responsibility to prepare for any delays that may occur in obtaining your order from Oneway2NaturalHealth, and further that in the event of US customs seizing your order, the cost of the order will be borne by you in full.

5 DEFECTIVE GOODS

5.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly by email to customerservices@northdowncosmetics.co.uk of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 7 days of delivery of the goods. You are responsible for the goods to be returned to us. In the event of a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

5.2 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

6 AMENDMENT OF ORDERS AND CANCELLATION RIGHTS

6.1 Unless otherwise notified to you in the confirmation email it is not possible to amend your order after it has placed.

6.2 In the UK and EU in respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the 7th working day after the date of delivery of the goods by notifying us by e-mail on customerservices@northdowncosmetics.co.uk.

6.3 You must arrange for cancelled goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which the goods arrived back with us (provided payment has already been debited to your payment card). You are responsible for keeping the cancelled goods in reasonable condition, keeping and returning the original product packaging and ensuring the goods are returned in safe and protective packaging.

7 WARRANTY AND LIABILITY

7.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.

7.2 In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

8 PRIVACY

8.1 Oneway2NaturalHealth respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

8.2 If you wish to register with our website you will set a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your email address and/or password or any breach of security known to you.

9 CUSTOMER COMPLAINTS

9.1 Any Customer complaints should be addressed to Oneway2naturalhealth Customer Services by email to customerservices@northdowncosmetics.co.uk. This e-mail link is listed on our website in the contact section.

10 SPECIAL OFFERS PROMOTIONS AND COMPETITIONS

10.1 From time to time, at our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

10.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

10.3 We reserve the right to offer in our complete discretion, different customers different special offers, promotions and the ability to enter different competitions.

11 GENERAL

11.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

11.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through oneway2naturalhealth.com and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the oneway2naturalhealth.com website without Oneway2NaturalHealth's prior written permission. Oneway2Naturalhealth may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the oneway2naturalhealth.com website.

11.3 While every care has been taken to ensure the product information shown on the website is correct, products are constantly being reformulated and content may change. We would therefore recommend that you do not rely solely on this information and always check products labels.

11.4 All product images used on our website are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 30 days and receive a full refund of the purchase price paid.

11.5 Where further information is important to you, for example because you have an allergy or specific requirement, you should contact us, or the manufacturer to be sure it matches your requirements.

11.6 Although product information is regularly updated, Oneway2NaturalHealth are unable to accept liability for any incorrect information.

oneway2naturalhealth.com are the trading names of Northdown Cosmetics Ltd.

The Registered Office  address for Northdown Cosmetics Ltd, Kent House, Ashford Road, Harrietsham, Kent ME17 1BW in England: Company Number: 1191354.