Customer Service

Delivery

 

  • UK Shipping (Royal Mail)
    • Up to 0.5kg - £2.99
    • 0.5kg to 1kg - £4.50
    • 1.5kg to 2kg - £5.20
       
  • Lost or Damaged Parcels

    For any lost goods please email us. Please Note: Lost parcels must be reported within 7 days of despatch, we will not be liable for any loss should you fail to do this. If you find your goods to be damaged in transit, we are willing to offer a refund if the product is returned (within 7 days after the delivery date) to the above address. YOU MUST REQUEST AN RMA. SEE MONEY BACK GUARANTEE AND RETURNING PRODUCTS SECTION ABOVE. We will not be liable for any damage if you fail to do this.

    Privacy & Security

    Oneway2Natural Health is committed to your privacy and will never sell any of your personal information to a third party.

    Information we collect

    We collect a small amount of information necessary to fulfill your purchase through our site. This typically includes name and address, email and telephone numbers. Whilst we ask for payment card information this data is not retained. For security and to reduce fraud a copy of your IP address is also recorded against your purchases.

    All personal information that we collect from the site is taken through securely encrypted SSL pages and we employ physical, electronic and procedural security on all the data which we hold in our customer database.

    Our website also collects some anonymous information on your visit to help us improve our site. This includes, but is not limited to, page visits, browser version, country, speed of connection and referral source.

    If you sign up for the Oneway2NaturalHealth newsletter then you email address and name will be used to send out email updates on Oneway2NaturalHealth and special offers. You can unsubscribe from these emails from any time using the unsubscribe links contained in all of our emails.

    Cookies

    Cookies are small pieces of information stored by your internet browser on to your computer's hard drive. Like most websites we use cookies to help us identify you and save your shopping basket. We do not collect any personally identifying information through cookies or pass these details to any other 3rd party.

    We recommend leaving cookies turned on for the correct operation of our website, but if you are concerned about their use you can configure your browser to either allow you to authorise cookies individually or turn them off altogether.

    For further information about managing and disabling cookies, you can refer to your browser's help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.

    Consent

    By using our website, you consent to the information you provide to be collected for the purposes of fulfilling any orders which you may place now or in the future.

    Unsubscribe

    You can unsubscribe from receiving emails from Oneway2NaturalHealth at any time by using the unsubscribe link contained at the bottom of all of our emails.

    Questions

    If you have any questions or concerns about our privacy policy then please Contact Us.

    Money Back Guarantee & Returning Products

    We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please first Contact Us and then follow the instructions for returning the unopened goods to our despatch and logistics cnetre and we will process a full refund for the returned part;

    Oneway2NaturalHealth
    Kent House
    Ashford Road
    Harrietsham
    Kent
    ME17 1BW

    YOU MUST CONTACT US FIRST, SO WE CAN THEN PROVIDE YOU WITH AN RMA NUMBER TO ATTACH TO THE RETURN PRODUCT PARCEL. WITHOUT THE RMA NUMBER WE ARE UNABLE TO PROVIDE A REFUND.

    We will not be responsible for the cost of postage and packaging to return items. We recommend using a Recorded Delivery Service for returns as we can not be responsible for items which never make it back to our warehouse. We retain the right to inspect the product upon its return. If the fault is agreed, a full refund will be given for the returned goods.

    This guarantee does not affect your statutory rights.

    Ordering

    Quantity Policy

    We reserve the right to limit quantities. Quantities larger than 30 per product cannot be processed through our website. If you require more than 30 of a product, then please Contact Us so we can assist you with your larger order.

    Create an Account

    Users who create an account with us, will be able to store all of their billing and shipping information with us, thus preventing having to enter it every time. To create an account, simply click "Login/Register" button at the top of the page. From there, you will be able to register with us. You will also be able to register during the checkout process. If you do not wish to register with us, we also allow you to check out unregistered.

    Forgotten Username or Password

    If you have forgotten your username or password, simply click "Login/Register" button at the top left of the page and enter your email address and then choose "Send me my Password". We will then email you your username and password.

    Edit Account Information

    If you wish to change any of the details you have registered with us, simply click on the "Login/Register" button located at the top of the page. Enter your email address and password and click "Sign In". You will be able to update your Billing details and update your Shipping details from this screen by clicking on the "Update Billing Address" or "Update Shipping Address" button. If you are already logged in, the process is exactly the same but you will have to click on the "My Account" button at the top left of the page.

    Payment, Pricing & Promotions

    We accepts payments through Visa, Mastercard, Maestro, Solo, American Express cards and PayPal.